Shipping Policy
Below you will find the average delivery time for all our packages:
- Once an order is placed, we take 1 - 3 working days to process the order. During the week it takes one working day, but if you order on a Friday evening or at the weekend it may take a little longer.
- Once your order has been processed, it will be dispatched and delivery takes an average of 8 - 12 working days.
We strive to make the ordering and delivery process as easy as possible for our customers.
However, if you have any questions or further concerns, please do not hesitate to contact
our customer service team. Below we explain how your order will be processed and
delivered.
Placing an order
The ordering process at Shop name is as simple as possible. First, you need to go to the
product page and add the product you want to your shopping cart. To do this, click on the black "Add to cart" button.
Here it is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to checkout" box.
On the information page, please enter your shipping address carefully and ensure all details are correct before continuing. On the dispatch page, you will be able to review your address and shipping method. Free shipping is applied automatically to all orders. Any applicable shipping costs will be clearly shown at checkout.
You can now proceed by clicking on the "Proceed to payment" box.
In the payment options you have the choice between different payment methods. At
hellostella.com, all payment options are SSL-encrypted, which means you can always rely
on a secure payment environment.
- Credit card (AMEX, Mastercard, Maestro, Visa, etc.)
- Paypal account
Once you have selected the correct payment method, you will need to click on the
"Complete Order" box and you will be redirected to your chosen payment method.
Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.
Shipping costs
We offer free express tracked shipping worldwide on all orders. No minimum spend required.
If you want it slightly more premium and reassuring:
Every order includes free express tracked shipping worldwide. No minimum purchase necessary. Fast, secure delivery — always.
Shipping your order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
To ensure that we can charge fair prices for our products, we have chosen to collect parcels in large quantities and ship them all at once once we have reached our minimum quantity.
We hope for your understanding and willingness to help us create a better and healthier
world.
Please note: During periods of exceptionally high order volume, processing or shipping times may be slightly extended. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.
To ensure your order is dispatched today, please contact us by email. Our service team will be happy to advise you on the right solution.
